CANCELLATION AND RESCHEDULING POLICY
Our cancellation Policy is outlined below. Please read the entire policy carefully and don't hesitate to Contact Us if you have any questions that are not answered here.
NO-SHOW
Any student who does not inform the front office that they will be missing a session prior to its start time is considered a no-show. Refunds/reschedules will not be given for no-shows unless the student emails the office with details about their reason for missing the session. This will be reviewed on a case-by-case basis.
REGULAR SESSIONS (aka "DROP-IN SESSIONS")
Most of our sessions will fall under this category. Flying trapeze, Silks, Static Trapeze, Trampoline and other Aerial sessions are all part of this designation.
With 72 Hours' Notice
• You may reschedule or receive a full refund.
Less than 72 Hours' Notice
• No refund, no rescheduling, unless we are able to sell your spot(s) to other students, in which case you will be refunded based on the spots resold.
Our cancellation Policy is outlined below. Please read the entire policy carefully and don't hesitate to Contact Us if you have any questions that are not answered here.
NO-SHOW
Any student who does not inform the front office that they will be missing a session prior to its start time is considered a no-show. Refunds/reschedules will not be given for no-shows unless the student emails the office with details about their reason for missing the session. This will be reviewed on a case-by-case basis.
REGULAR SESSIONS (aka "DROP-IN SESSIONS")
Most of our sessions will fall under this category. Flying trapeze, Silks, Static Trapeze, Trampoline and other Aerial sessions are all part of this designation.
With 72 Hours' Notice
• You may reschedule or receive a full refund.
Less than 72 Hours' Notice
• No refund, no rescheduling, unless we are able to sell your spot(s) to other students, in which case you will be refunded based on the spots resold.
ENTIRE SESSION AND PRIVATE LESSONS
This applies to sessions, events, and parties where all the spaces are purchased by one individual or group.
3 Weeks' Notice
• Full refund.
Between 3 Weeks and 7 Days
• 50% refund.
Less Than 7 Days
• No refund.
WORKSHOPS, FULL-DAY AND HALF-DAY PROGRAMS
This policy applies to any of our workshops and our full- and half-day Circus Experience for Kids. This includes IFWs, mini IFWs, IAWs and any other workshop we may offer in the future. A workshop generally consists of 4-10 sessions and will always be listed as "workshop" on the schedule. The full- and half-day Circus Experiences for Kids are generally held on school holidays.
• No refunds unless we are able to sell the spots to another student for the length of the program (e.g., all sessions of a workshop).
CAMP
Camps typically run as week-long full-day or half-day sessions during school breaks, and pre-registration is highly recommended. Space is limited and our cancellation policies are strict to ensure the best experience for each student.
30 Days' Notice
• Full refund.
Between 29 Days and 7 Days
• 50% refund.
Less Than 7 Days
• No refund unless we are able to sell your spot to another student.
WEATHER POLICY
It has been our experience that nobody wants their session cancelled, so we will always do our best to run sessions and workshops whenever possible. There are times however, when weather or other circumstances beyond our control may require us to cancel or reschedule your session. In these instances please remember we will always have our students best interest in mind. As there are numerous factors that go into cancelling a session, we will post session status updates at most two-hours prior to a session start time. We encourage our students to review the Daily Update section of our homepage where information regarding session status can be when the weather appears to be questionable. You are also encouraged to contact our front office to speak with an associate who will be able to assist you further and answer any questions you may have. Since dealing with question weather conditions is not an easy task, we ask that our students be patient with us while we decide whether or not to cancel a session.
IF WE CANCEL
Trapeze School New York will always do our best to run sessions or workshops whenever possible. There are times however, when insufficient enrollment, weather or other circumstances beyond our control cause us to end a session early, cancel, or reschedule. In these circumstances, please remember we will always have our students’ best interest in mind.
REGULAR SESSIONS (aka "DROP-IN SESSIONS")
PLEASE NOTE: Trapeze School New York reserves the right to cancel any flying trapeze session which has less than four (4) students enrolled 24 hours or less before the session start time. Enrolled students will be notified if the session has been cancelled.
This applies to sessions, events, and parties where all the spaces are purchased by one individual or group.
3 Weeks' Notice
• Full refund.
Between 3 Weeks and 7 Days
• 50% refund.
Less Than 7 Days
• No refund.
WORKSHOPS, FULL-DAY AND HALF-DAY PROGRAMS
This policy applies to any of our workshops and our full- and half-day Circus Experience for Kids. This includes IFWs, mini IFWs, IAWs and any other workshop we may offer in the future. A workshop generally consists of 4-10 sessions and will always be listed as "workshop" on the schedule. The full- and half-day Circus Experiences for Kids are generally held on school holidays.
• No refunds unless we are able to sell the spots to another student for the length of the program (e.g., all sessions of a workshop).
CAMP
Camps typically run as week-long full-day or half-day sessions during school breaks, and pre-registration is highly recommended. Space is limited and our cancellation policies are strict to ensure the best experience for each student.
30 Days' Notice
• Full refund.
Between 29 Days and 7 Days
• 50% refund.
Less Than 7 Days
• No refund unless we are able to sell your spot to another student.
WEATHER POLICY
It has been our experience that nobody wants their session cancelled, so we will always do our best to run sessions and workshops whenever possible. There are times however, when weather or other circumstances beyond our control may require us to cancel or reschedule your session. In these instances please remember we will always have our students best interest in mind. As there are numerous factors that go into cancelling a session, we will post session status updates at most two-hours prior to a session start time. We encourage our students to review the Daily Update section of our homepage where information regarding session status can be when the weather appears to be questionable. You are also encouraged to contact our front office to speak with an associate who will be able to assist you further and answer any questions you may have. Since dealing with question weather conditions is not an easy task, we ask that our students be patient with us while we decide whether or not to cancel a session.
IF WE CANCEL
Trapeze School New York will always do our best to run sessions or workshops whenever possible. There are times however, when insufficient enrollment, weather or other circumstances beyond our control cause us to end a session early, cancel, or reschedule. In these circumstances, please remember we will always have our students’ best interest in mind.
REGULAR SESSIONS (aka "DROP-IN SESSIONS")
- Full refund if we cancel the session entirely or within the first half.
- 50% refund if we cancel the session during the third quarter.
- No refund if we cancel the session during the final quarter.
PLEASE NOTE: Trapeze School New York reserves the right to cancel any flying trapeze session which has less than four (4) students enrolled 24 hours or less before the session start time. Enrolled students will be notified if the session has been cancelled.